This policy explains what GoalLine Cyberphone ("we", "us") collects when you use our website, web app and mobile apps, how we use it, and the choices you have.
To provide and bill for the service, route your calls and texts, keep your lines off carrier spam lists, send you account and support messages, meet our legal and carrier obligations, and prevent fraud and abuse.
We do not sell, rent or share your mobile number or your text-messaging opt-in consent with any third party or affiliate for their marketing or promotional purposes. Mobile information collected for our SMS program is used only to send you the messages you agreed to receive.
We share phone numbers and message content only with the telecommunications providers that deliver the messages (for example, our carrier Telnyx and the recipient's wireless carrier), and only as needed to deliver them.
Service providers that run the service for us — telecommunications (Telnyx), payments (Square), email delivery and cloud hosting — under contracts that limit their use of your data to providing those services. We also disclose information when the law requires it, or to protect our users, our service or the public.
The List Dialer can skip voicemails automatically. To do that it listens to how loud each side of a list call is, on your own device, to tell a voicemail greeting from a live person. Call audio is not recorded or sent to us for this.
If you turn on the optional voice check, you record your usual opener for about 10 seconds and the website turns it into a voiceprint: a short set of numbers describing how your voice sounds, used only to tell your voice apart from other people's voices near you during List Dialer calls. A voiceprint may be biometric information under some state laws.
The voice check uses the open WeSpeaker speaker model (CC BY 4.0), which runs entirely in your browser.
In the GoalLine Cyberphone app you can delete individual items at any time without closing your account: contacts (Contacts → open a contact → Delete) and call records (Recents → select calls → Delete). Deleting these removes them from our systems.
Messages and voicemail recordings cannot yet be deleted individually in the app. To have those removed, or to request deletion of any other data, email support@goallinecyberphone.com from the address on your account and we will delete it.
Records we are required to keep are listed below: text-message opt-in and opt-out records, out-of-hours calling confirmations (the number, the reason you picked and your initials), and basic call records (numbers, times and durations, without recordings or notes) for at least five years, and billing records for as long as tax law requires.
We keep your data while your account is open. When you delete your account (in the app: More → Delete account) we cancel your plan, release your phone lines, and delete your contacts, messages, voicemail recordings and transcripts, and settings.
We keep some records after deletion because the law or the phone carriers require it: text-message opt-in and opt-out records, out-of-hours calling confirmations (the number, the reason you picked and your initials), and basic call records (numbers, times and durations, without recordings or notes) for at least five years, and billing records for as long as tax law requires.
You can review and change your details in the app, text STOP to any GoalLine message to stop texts, and delete your account at any time. To ask for a copy of your data or for help, email support@goallinecyberphone.com.
GoalLine Cyberphone is a business service and is not directed to children under 13.
If we change this policy we will update the date above and, for material changes, tell you by email or in the app.